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Shipping Policy – Sihoo Indonesia

  • Shipping Area: Sihoo Indonesia ships only within Indonesia through official sales channels and e-commerce platforms. Shipping options and areas are determined by the delivery address submitted at the time of order.

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and public holidays.

  • Shipping Time: Delivery takes approximately 2–7 business days depending on your location within Indonesia. Delays may occur due to courier schedules or regional conditions.

  • Shipping Fees: Shipping charges are calculated at checkout and may vary depending on destination, courier, and any promotional programs active at the time of purchase.

  • Tracking: Tracking information will be provided via email or platform notification once your order has shipped. You can track your order using your courier’s tracking service after dispatch.

  • Address Changes: Shipping addresses can be changed only before the order has shipped by contacting customer service promptly.

  • Order Cancellations: Orders can only be cancelled or modified before shipping. Contact Sihoo Indonesia customer service as soon as possible to request changes.

  • Damaged Shipments: If your order is damaged during shipping, please contact our customer service team immediately with details and photos. Claims must be submitted promptly for resolution.

  • Lost Packages: Contact Sihoo Indonesia customer service if your package is lost in transit. We will coordinate with the courier to locate or replace your package as needed.

  • Assembly: Products are typically shipped ready for self-assembly. Clear instructions are provided; assistance or assembly service may be available for an extra fee in select areas.

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